Support | Peconic Software

If you have questions about your Peconic lead processing and management application, are experiencing a problem and/or have suggestions on how we might improve our products and services, please submit your issue, questions and/or feedback below.

Subject

First Name

Last Name

Job Title

Company Name

Phone

Type of Inquiry

For application issues, please indicate the severity level of your issue (see table below for reference)

Severity definitions for help requests:

Level	Description and Examples
Level 1 - Critical	Severe Application Issue: Severe issue with important application functionality; no workaround available. Application is not functioning properly and can not be used. Immediate resolution is needed.
Level 2 - Urgent	Chronic Application Issue: Continuing issue with application functionality and/or performance degradation is experienced. Application can be used, however, the issue is persistent and is affecting usability. Resolution needed as soon as possible.
Level 3 - High	Data Issue: The application is functioning properly, however, there is an issue with leads / customer data, e.g., territory assignment, data integrity, etc. Resolution needed quickly.
Level 4 - Medium	Sporadic issue with the application and/or data that does not impact usability, however, is a disruption and/or annoyance in working with the application/data. Resolution needed as soon as practical.

Description

Enter the code